Simply browse our website, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.

Once an order has been placed and confirmed, modifications may no longer be allowed. For cancellation requests, please contact our support team immediately. Approval is subject to order status.

Yes, once your order is successfully placed, you will receive a confirmation via email with your order details.

It takes 1-2 business days for us to process your order. We will give you a call and update you on your order.

Under theConsumer Act of the Philippines (RA 7394),consumers are generally not entitled to a return or refund simply because they changed their mind, found the item cheaper elsewhere, or decided they did not like it. Returns are legally required only for defective, damaged, or misrepresented goods.

In the event that an item becomes sold out or is found to be out of stock, Titanium Mobile reserves the right to cancel your order.

• If this occurs, you will be notified immediately.
  
• You may choose to receive a full refund, store credit, or select an alternative item of equal value where available.
  

Please email us right away with photos or videos.

Email: titaniummobilephilippines@gmail.com

We will review the concern and get back to you within1–5 business days.

If the problem is clearly visible in your unboxing video, email us with:The unboxing videoA short description of the issueOur team will review your case and respond within 1–5 business days.

We accept a variety of payment options, including:

• Credit and debit cards (including international cards)
• Online banking
• Digital wallets (e.g., GCash, Maya, etc.)
• Cash on Delivery (within Metro Manila only)

You will be charged once your order is successfully placed. Some payment methods may require authorization before final processing.

Yes, once your order is successfully placed, you will receive a confirmation via email with your order details.

Yes. Please select pick up in store store as method of delivery.Note: Prices will change should you wish to buy it via Installment.

Yes. A digital receipt or invoice will be sent alongside your order

Refunds are processed back to your original payment method. Processing times may vary depending on your bank or payment provider.

Contact customer support immediately with your order details so we can investigate and resolve the issue.You can reach us atEmail: titaniummobilephilippines@gmail.comContact Number:+639274263439

Delivery fees are calculated at checkout based on:

• The item you are purchasing
• Your location
• Order size/weight
• Selected delivery method
  

Free delivery may be available for selected products.

Yes, we offer nationwide delivery.

Estimated delivery times are as follows:
Metro areas: 2–3 business days
Provincial areas: 7–15 business days

*Delivery timelines may vary depending on location, availability, and external factors

Shipping fees are calculated at checkout based on your delivery location. Please ensure your address and postal code are accurate to avoid delays or additional charges.

Yes, you will receive updates via email or your registered contact details regarding your order status and delivery progress.

You can track you order athttps://www.lbcexpress.com/

es, a signature is required upon delivery to confirm receipt of the package in good condition.

You can update your delivery address before completing your order if you have multiple residences or wish to send your purchase as a gift. However, once your order is confirmed, we cannot modify the delivery address. Please verify all your details carefully before finalizing your purchase.

Depending on the courier:

• The driver may attempt redelivery
• Your package may be left in a safe location
• You may receive instructions for rescheduling or pickup

1. Add items to your cart.
2. Select “In-Store Pickup” at checkout.
3.Choose your preferred pickup location.
4.Complete your order and wait for a confirmation email or text.

We will hold all your orders for 3–7 days. Unclaimed orders may be canceled and refunded.

Your orders are ready within a few hours. You’ll receive a notification when your order is prepared and ready for pickup.

Please bring:

• A valid ID
• The order confirmation email or text
• The payment card used for purchase (if required)

Yes. Provide the pickup person’s name at checkout or contact the store.
They must present:

• A valid ID
• Signed Notarized Letter of Authorization attached with her valid ID.

Check your spam folder or contact the store directly.Occasionally, processing delays may occur.

Most products come with a standard manufacturer’s warranty covering defects in materials or workmanship. Warranty coverage may vary depending on the item.

Smartphones, basic phones, tablets, and wearables: 12-month supplier warranty

• Electronics/Gadgets: 12-month supplier warranty
• Mobile accessories: 3-month warranty
  

All warranties strictly follow the manufacturer’s official terms and procedures.

No. Warranties are non-transferable and can only be used by the original owner listed on the receipt.

Each brand has its own authorized service center.All repairs, diagnostics, and replacements follow the manufacturer’s official warranty process, not Titanium Mobile’s internal process.For faster service, we recommend visiting the brand’s authorized service center directly.*Replacements will be honored after a technical report has been issued by the authorized service center.

You must present your Sales Invoice ar Official Receipt. These documents show your purchase date, item details, serial number, and customer information, and are required for all warranty requests.You will find it alongside your order.

Titanium Mobile does not cover any service, diagnostic, or replacement fees that may be required by the brand.Any costs will depend on the policies set by the manufacturer.

We strongly recommend recording a full unboxing video when your parcel arrives. This helps verify any issues quickly and accurately

You may email us your concern at titaniummobilephilippines@gmail.com

• Any Change of mind
• Beyond limited warranty coverage
• Product's natural wear and tear
• Negligence / Misuse
• Physical damage, including scratches & dents caused by the end user
• Modified and repaired by an unauthorized service provider
• Incomplete packaging and accessories upon return 
• Unable to surrender original sales invoice

Replacements are only granted for units with proven manufacturing defects.

The item must first be evaluated by an authorized service center.

A replacement will only be issued once a Technical Report is provided stating that:

• The unit is defective
• A replacement is recommended
• The replacement is for the same model and color

All returned items must be in like-new condition and must include:

• A Technical Report
• Complete original packaging
• All accessories
  
  Items will not be accepted if they show:
• Scratches, dents, or cracks
• Water or liquid damage
• Unsanitary condition
• Missing parts or accessories

Yes.Titanium Mobile reserves the right to declineany replacement request in accordance with the manufacturer’s warranty terms.

Titanium Mobile does not cover any service, diagnostic, or replacement fees that may be required by the brand.

Any costs will depend on the policies set by the manufacturer.

We strongly recommend recording a full unboxing video when your parcel arrives. This helps verify any issues quickly and accurately.

You may contact us through:

• Email: titaniummobilephilippines@gmail.com
• Mobile: +639274263439
  

A customer representative will guide you through the next steps.

Yes, we currently offer a Trade-In / Trade-Up program in our physical store.

If you wish to avail of this promotion, please select In-Store Pickup when placing your order so our team can assist you during your visit.

Yes, we offer Samsung Care+, an additional device protection plan that provides extended coverage for your device.

For full details on coverage, pricing, and how to avail, we recommend contacting our team directly for assistance.

Not always. Promotions may vary depending on where you purchase your item:

• In-store offers
• Online promotions
  

These may differ from time to time. Titanium Mobile is not liable for any differences between online and in-store promotional offers.

All sales are FINAL

Promotions may differ due to:

• Brand-specific campaigns
• Platform-exclusive deals
• limited-time or location-based offers
  

We encourage customers to check the applicable promotion before completing their purchase.

Most promotions are applied automatically. However, some may require:

• A promo code
• In-store validation
• Manual verification by staff
  

Details will be clearly stated in the promo announcement.

Yes. Many promotions—especially flash sales, bundles, or freebie offers—are available onlywhile supplies last. Once stocks run out, the promo automatically ends.

Reservations for promotional items are typicallynot allowedunless explicitly stated. All promos are first-come, first-served.