Warranty Policy

At Titanium Mobile, we want to make sure your experience with every purchase is clear, smooth, and supported. Each item comes with a Sales Invoice showing the purchase date, item details, serial number, and customer information. Please keep both your Sales Invoice and Official Receipt, as these are required to process any warranty claims.

Warranty Coverage

Different brands follow their own warranty procedures, so all repairs, checks, and replacements will follow the manufacturer’s official terms. Smartphones, basic phones, tablets, and wearables include a 12-month supplier warranty, while mobile accessories come with a 3-month warranty.
Warranties are non-transferable and can only be used by the original owner listed on the receipt.

Titanium Mobile does not cover any service, diagnostic, or replacement fees that may arise from the warranty process. These costs, if any, will follow the policies set by the brand. For faster service, customers may go directly to the brand’s authorized service center.

Online Purchases

For items ordered online, we highly recommend recording a complete unboxing video as soon as your parcel arrives. This ensures that any concern about the condition of the item can be verified quickly and accurately.

If the item you received is damaged, faulty, or shows cosmetic issues—and these are clearly visible in your unboxing video—please email us with the video and a short description of the problem.
If you receive the wrong item, send us an email as well. Our team will review your concern and get back to you within 1–5 business days.

Our Commitment

This policy is in place to make sure every customer receives transparent and fair support. By working closely with our partner brands and their authorized service centers, we aim to keep your warranty experience as simple and hassle-free as possible.