Titanium Mobile

At Titanium Mobile, we want to make sure your experience with every purchase is clear, smooth, and supported. Each item comes with a Sales Invoice showing the purchase date, item details, serial number, and customer information. Please keep both your Sales Invoice and Official Receipt, as these are required to process any warranty claims.

Warranty Coverage

Different brands follow their own warranty procedures, so all repairs, checks, and replacements will follow the manufacturer’s official terms. Smartphones, basic phones, tablets, and wearables include a 12-month supplier warranty, while mobile accessories come with a 3-month warranty.

Warranties are non-transferable and can only be used by the original owner listed on the receipt.

Titanium Mobile does not cover any service, diagnostic, or replacement fees that may arise from the warranty process. These costs, if any, will follow the policies set by the brand. For faster service, customers may go directly to the brand’s authorized service center.

Online Purchases

For items ordered online, we highly recommend recording a complete unboxing video as soon as your parcel arrives. This ensures that any concern about the condition of the item can be verified quickly and accurately.

If the item you received is damaged, faulty, or shows cosmetic issues—and these are clearly visible in your unboxing video—please email us with the video and a short description of the problem.

If you receive the wrong item, send us an email as well. Our team will review your concern and get back to you within 1–5 business days.

Our Commitment

This policy is in place to make sure every customer receives transparent and fair support. By working closely with our partner brands and their authorized service centers, we aim to keep your warranty experience as simple and hassle-free as possible.

Eligibility for Replacement

Replacements are only allowed for units with proven manufacturing defects. To qualify, the item must undergo evaluation by an authorized service center. A replacement will only be issued once a Technical Report is released stating that the unit is defective and recommending a replacement of the same model and color.

All returned items must be in like-new condition and must include the complete original packaging and accessories. Items showing physical damage—such as scratches, dents, cracks, water exposure, unsanitary conditions, or missing components—cannot be accepted for replacement.

Titanium Mobile Marketing reserves the right to decline any replacement request when necessary and in accordance with the manufacturer’s warranty terms.

How to Request Assistance

If you believe your unit is defective, you may reach us through:

• 
  Email: sales@titaniummobile.net
  
• 
  Landline: +(632) 8635 7546 / +(632) 8635 7547
  
• 
  Mobile: +(639) 427 426 3439
  

A customer representative will assist you with the next steps.

Claiming Replaced Goods

For online purchases, customers must personally bring the defective unit, together with its complete packaging, accessories, Technical Report, and the Official Receipt issued by Titanium Mobile Marketing, to:

Titanium Mobile – Cyberzone

4/F SM Megamall Building B

EDSA corner Julia Vargas Avenue

Ortigas, Mandaluyong, Philippines

A valid government-issued ID must be presented along with the Official Receipt.

Exclusions From Returns & Exchanges

The following are not covered under our Returns & Exchanges Policy:

• 
  Transportation, delivery, or any incidental costs incurred by the customer
  
• 
  Recovery of corrupted HDD media beyond restoring to factory settings
  
• 
  Damage to or loss of programs, data, or removable storage media
  
  
  Customers are responsible for backing up their data before the unit is inspected
  
  
  
• 
  Any warranty fees, repair costs, replacement expenses, or customer-incurred charges
  

Titanium Mobile Marketing does not shoulder any expenses related to warranty service, replacement of damaged items, or costs incurred by the customer.

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