BTS Galaxy Buds+ [Limited Edition]

Replacements

We have a 7-day return or replacement policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will need to provide a copy of a technical report or letter of approval for replacement from the manufacturer's authorized service center, showing that there is a factory defect with the product(s) purchased and received. You’ll also need the receipt or proof of purchase.

To start a return or replacement request, you can contact us at titaniummobilephilippines@gmail.com. If your replacement request is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a replacement will not be accepted.

You can always contact us for any return question at titaniummobilephilippines@gmail.com.

Damages and issues

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

Replacement and refunds of product(s) due to change of mind is not allowed. Only goods with proven factory defects can be returned and exchanged, subject to the product warranty policies herein.